Data Protection Policy

Privacy Policy — GTV99 Is Fully Committed to Protecting Your Personal Information

Your trust is our most valuable asset. Everything about how gtv99 collects, uses, and protects the information you share on our platform is laid out here transparently.

Last Updated: January 2026 SSL Encryption Active Applicable: Bangladesh
Last Revised: January 1, 2026

01. Introduction & Scope

GTV99 (referred to as "we", "gtv99", or the "Platform") is an internationally licensed online gaming and betting platform. Our Privacy Policy applies to all users in Bangladesh and every other country where gtv99 operates.

This Privacy Policy explains how gtv99 collects, stores, processes, and protects your personal information — including your name, mobile number, email address, banking details, and device-related data.

By using our website or mobile app, or by creating an account, you are considered to have accepted this Privacy Policy. If you do not agree, please refrain from using our services.

This policy is updated regularly. You will be notified via your registered number or email if any significant changes are made. We recommend always reading the latest version.

02. What Information We Collect

Gtv99 only collects information that is directly necessary to operate our services and improve your experience. We do not collect anything beyond what is needed.

Type of Data Example Reason for Collection
Identity Information Name, Date of Birth, National ID KYC verification and account registration
Contact Information Mobile Number, Email Account verification and notifications
Financial Information BKash/Nagad number, transaction history Deposit & Withdrawal Process
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Data Betting history, login times, preferences Service Improvement & Personalization
Location Data Country, City (approximate) Geographic Restriction Verification

Gtv99 never directly stores your full bank account number or card number. Payment information is always processed using tokenization.

03. How Your Information Is Used

Collected data is used solely for specific, legitimate purposes. gtv99 never sells your data to advertisers or uses it for unnecessary purposes.

  • Account Management: For registration verification, login security, and account recovery.
  • Payment Processing: To ensure deposits and withdrawals are processed correctly.
  • Customer Support: To handle your complaints, questions, and issues.
  • Security & Fraud Prevention: To detect unusual activity and protect your account.
  • Legal Obligations: To fulfill requirements from licensing authorities or law enforcement agencies.
  • Service Improvement: Statistical analysis to improve your platform experience.
  • Promotional Communications: Only if you have given your consent.

If you no longer wish to receive promotional messages, you can withdraw your consent at any time via Account Settings or by contacting support.

04. Sharing Information with Third Parties

Gtv99 never sells or transfers your personal data to advertisers or unrelated third parties. In certain limited cases, specific information may be shared with trusted partners.

  • Payment Gateway: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
  • KYC Service Provider: With licensed KYC partner organizations for identity verification.
  • For legal requirements: Upon receipt of a valid court order or lawful request from a government authority.
  • Licensing Authority: To regulatory bodies as required to maintain our international gaming license.
  • Technical Services: Hosting, cybersecurity, or analytics providers — covered under strict confidentiality agreements.

All third-party partners of gtv99 are required to uphold the same privacy standards. Any partner found in breach of these terms will have their relationship with us terminated immediately.

05. Data Security Measures

Gtv99 uses industry-leading technology to protect user data. Our security framework is multi-layered and regularly verified through third-party audits.

  • SSL/TLS Encryption: All website and app connections are secured with 256-bit SSL. Look for the green padlock in your address bar.
  • AES-256 Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security for account logins and important changes.
  • Firewall & DDoS Protection: To protect servers from cyberattacks.
  • Suspicious Activity Monitoring: Our 24/7 automated system detects unusual logins or transactions in real time.
  • Regular Security Audits: Penetration testing conducted by independent cybersecurity experts.

Alongside technical safeguards, your own vigilance matters too. Use a strong password and avoid clicking suspicious links. gtv99 will never ask for your password via email.

06. Cookies & Tracking Technologies

The gtv99 website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

  • Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function without these.
  • Functional Cookies: To remember your language, theme, and preferences.
  • Analytical Cookies: To statistically understand which pages users visit — no personally identifiable information is collected.
  • Security Cookies: To detect fraud and bot attacks.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

Gtv99 does not use third-party advertising cookies. Our cookies are limited to the platform itself and are not connected to any external tracking networks.

07. Data Retention & Deletion Policy

Gtv99 does not retain any data longer than necessary. A defined retention period is set for each type of information.

  • Account Information: For the duration of active account use, and up to 5 years after closure (for legal compliance).
  • Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
  • Customer Support Contact: 2 years.
  • Logs & Security Records: 1 year.
  • Marketing Data: Until consent is withdrawn or 2 years after the last activity.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

After closing your account, you may request deletion of your data. Everything beyond legal obligations will be removed within 30 days.

08. Your Privacy Rights

Gtv99 believes every user should have full control over their own data. The rights listed below are yours and can be exercised at any time.

1
Right to Access Data

You can request a complete list of all personal data gtv99 holds about you.

2
Right to Correct Data

You may contact support to request corrections to any inaccurate or outdated information.

3
Right to Delete Data

Where there is no legal obligation to retain it, your data will be deleted upon request.

4
Right to Restrict Processing

You may request that we stop using your data for specific purposes.

5
Right to Data Portability

You can request an export of your data in a readable format.

6
Right to Withdraw Consent

Consent given for marketing messages or optional data use may be withdrawn at any time.

Contact our support team to exercise any of your rights. We aim to respond within 7 business days of receiving your request.

09. Protection of Minors' Data

Gtv99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

  • Age is verified at registration, and confirmed through a National ID during the KYC process.
  • If any user is found to be under 18, their account will be immediately closed and all stored data will be permanently deleted.
  • If you believe your child has created an account, please contact support immediately.

Having someone else manage an account on behalf of a minor is also a policy violation. All accounts involved in such cases will be suspended.

10. Contact & Complaints

Contact us for any questions, requests, or complaints regarding our Privacy Policy. Our data protection team is available to respond in Bengali.

  • Live Chat: Chat with us live 24/7 via the website or app.
  • Email: [email protected] — privacy-related requests receive the highest priority.
  • Support Ticket: Log in to your account and submit a ticket from the "Support" section.

Our goal is to provide an initial response within 3 business days and a full resolution within 7 business days of receiving a complaint. If you are not satisfied with our resolution, you may escalate the matter to the relevant licensing authority.

Gtv99 takes your privacy extremely seriously. Every complaint is logged and investigated directly by our security team.

Our Commitment to Protecting Your Privacy

At every step, we ensure your data is completely safe and secure.

End-to-End Encryption

Every message and transaction is secured with 256-bit SSL encryption. Your data cannot be intercepted in transit.

Data Sales Prohibited

Gtv99 never sells your personal data to third parties. Your information is used solely to serve you.

24/7 Cybersecurity

Our automated system monitors your account around the clock. Instant alerts are sent whenever unusual activity is detected.

Your Data, Your Control

Withdraw marketing consent, view your data, or request deletion at any time from Account Settings.

Regular Security Audits

Independent cybersecurity experts regularly audit gtv99's systems. Any vulnerabilities identified are resolved immediately.

Full Support in Bengali

All privacy-related questions can be answered in Bengali. Reach us via live chat or email.

Frequently Asked Questions About Our Privacy Policy

gtv99 uses your mobile number to process payment transactions, but the full number is never stored directly. Payment information is handled via tokenization, which provides an additional layer of security.

No, gtv99 does not sell your data. Only limited information is shared with specific partners for payment processing, KYC verification, and legal requirements. These partners are also bound by strict confidentiality agreements.

After account closure, everything beyond legal obligations is deleted within 30 days. Transaction records are retained for 7 years as required by financial regulations, but this data is kept strictly for legal purposes.

gtv99 does not collect precise GPS location. Only an approximate country or city is identified from your IP address, which is used solely for geo-restriction checks and security purposes.

Marketing SMS can be turned off from the "Notifications" section in Account Settings. Alternatively, notify live chat support and it will be disabled within 24 hours.

Enjoy GTV99 Safely

Bet with peace of mind knowing your data is fully secure. Register today and join Bangladesh's safest gaming platform.

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